At 5Petal, we strive to ensure customer satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange items based on the guidelines outlined below.

Eligibility for Returns and Exchanges:-

Return Eligibility:

 Items can be returned within 15 days of delivery.

The item must be in its original condition:

• Unused and unwashed.
• Original packaging intact with all tags and labels.
• Include the invoice or proof of purchase.

Exchange Eligibility:

Exchanges are allowed for:

• Incorrect size or fit,
• Damaged or defective products.
• Wrong item delivered.
•  

Non-Returnable Items:

The following items are not eligible for return or exchange:

• Customized or personalized garments.
• Intimate wear such as innerwear.
• Final sale or clearance items marked as “Non-Returnable.”

How to Initiate a Return or Exchange:-

Online Return/Exchange Request:

• Log in to your account on our website.
• Go to the “My Orders” section and select the item you wish to return or exchange.
• Submit a return/exchange request by providing the reason and uploading a photo (if applicable).

Customer Support:

• Contact us via email at 5petalofficial@gmail.com or phone at +91 6294374584 to initiate the return/exchange process.

Conditions for Return/Exchange Approval:

• Returns/exchanges will be approved only if the product meets the stated eligibility criteria.
• The item must be returned to our warehouse within 10 after the return request is approved.

 Return/Exchange Process:-

Step 1: Request Submission:

• Submit a return or exchange request through the website or customer support.

Step 2: Approval and Instructions:

Once approved, you will receive instructions for:

• Reverse pickup (if available in your area).
• Self-shipping the item to our address (we will reimburse shipping costs for defective/damaged products).

Step 3: Inspection and Approval:

• After receiving the returned product, our team will inspect it to ensure compliance with return/exchange criteria.

Step 4: Resolution:

• For Returns: Refunds will be initiated as per the Refund Policy.
• For Exchanges: The replacement product will be dispatched within  7 business days of approval.

Shipping Charges for Returns and Exchanges:

1.For Defective or Incorrect Products:

• Return shipping is free. We will arrange reverse pickup or reimburse self-shipping costs.

2.For Size/Fit Exchanges or Other Customer-Initiated Returns:

• Return shipping charges are the responsibility of the customer.
• Exchange shipping charges may apply depending on your location.

Important Guidelines:

• Pack the item securely to avoid damage during transit.
• Ensure the return package includes the invoice and any original documents.
• Keep a copy of the courier receipt if self-shipping for tracking purposes.

Timeline for Resolution:

• Inspection of returned items: 3–5 business days after receipt.
• Refunds: Processed within 7–10 business days after approval.
• Exchanges: Replacement products dispatched within 5–7 business days after approval.

Contact Information:

For any questions or assistance with returns or exchanges, please contact:

• Email: 5petalofficial@gmail.com
• Phone: +916294374584
• Customer Support Hours: 9:00 AM-9.00 PM ( Sunday :Closed)

We are here to ensure your shopping experience with 5Petal is seamless and enjoyable.