At 5Petal, we aim to provide you with a smooth and reliable shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of our products.

Shipping Locations:

We currently ship across [mention countries/regions, e.g., India or worldwide]. Certain remote areas may have limited delivery options or extended shipping times.

Processing Time:

• All orders are processed within same day of confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Methods and Delivery Times:

We offer multiple shipping options for your convenience:

• Standard Shipping: Estimated delivery within 0-3 days after dispatch.
• Express Shipping: Estimated delivery within 0–3 business days after dispatch.
• Same-Day/Next-Day Delivery: Available in select locations for orders placed before mention cutoff time 10PM.

Delivery times may vary depending on your location and unforeseen circumstances (e.g., weather, carrier delays).

Shipping Charges:

• Standard Shipping:  Enjoy complimentary shipping on all orders, regardless of the amount.  
• Express Shipping: NA
• Same-Day/Next-Day Delivery: NA

Order Tracking:

• Once your order is dispatched, you will receive a confirmation email or SMS with a tracking number and a link to track your package.
• If you do not receive tracking details within  48 hours, please contact our customer support team.

Delivery Conditions:-

1.Failed Delivery Attempts:

• If a delivery attempt fails due to incorrect address details, unavailability, or refusal to accept the package, our courier partner will attempt delivery 2–3 times. After this, the package will be returned to us.
• Re-delivery charges may apply if the order is to be shipped again.

2.Delivery Delays:

• While we strive to deliver orders on time, delays may occur due to:
  • Natural disasters or weather conditions.
  • Regulatory issues or customs clearance (for international shipments).
  • Carrier service disruptions.
• In such cases, we will keep you informed.

Damaged or Missing Items:-

1.Damaged Packages:

• If your package arrives visibly damaged, do not accept it from the courier. Notify us immediately at 5petalofficial@gmail.com.
• If you discover damage after accepting the package, contact us within 48 hours with photographs of the item and packaging.

2.Missing Items:

• If any item is missing from your order, please notify us within 48 hours of receiving the package.

International Shipping (if applicable):

• Customs duties, taxes, or other import fees may apply for international shipments. These charges are the buyer’s responsibility.
• Delivery times for international orders may vary due to customs clearance processes.

Contact Us:

For questions or concerns about shipping, please contact us:

• Email: 5petalofficial@gmail.com
• Phone: +91 6294374584
• Support Hours:9:00 AM -9:00PM(Sunday :Closed)

We are committed to ensuring your order reaches you safely and on time. Thank you for shopping with 5Petal!