Welcome to 5Petal (www.5petal.in). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of products offered. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Website.

Eligibility:

• You must be at least 18 years old or have the consent of a parent or guardian to use this Website.
• By using this Website, you confirm that you are legally capable of entering into binding agreements.

Product Information:

• We strive to display accurate information, including product descriptions, prices, and images. However, minor variations in color or design may occur due to screen differences or updates in stock.
• Prices are subject to change without prior notice.

Orders and Payments:

• All orders are subject to availability and acceptance.
• Payment must be made at the time of purchase. We accept [list of payment methods, e.g., credit/debit cards, UPI, net banking].
• We reserve the right to cancel orders if payment is not authorized, or if any incorrect pricing or description errors are identified.

Shipping and Delivery:

• We offer shipping across [locations served]. Delivery times may vary based on location and product availability.
• Shipping charges and estimated delivery timelines will be displayed during the checkout process.
• In case of delays, we will notify you via email or contact number provided during purchase.

Returns and Exchanges:

• We accept returns and exchanges within 7 days of delivery, subject to the following conditions:
  • The product must be unused, unwashed, and in its original packaging with tags intact.
  • Items like intimate wear or customized garments are not eligible for returns.
• Refunds will be processed within 7-10 business days of receiving the returned item.
• Return shipping costs are the responsibility of the customer unless the item delivered was incorrect or defective.

Cancellation Policy:

• Orders can be canceled within 12hours of placing the order. Once dispatched, orders cannot be canceled.
• For cancellations beyond the stated timeframe, cancellation charges may apply.

User Account:

• You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your account details and for any activity under your account.
• Notify us immediately of any unauthorized use of your account.

Intellectual Property:

• All content on this Website, including images, text, logos, and designs, is the property of 5Petal or its content suppliers. Unauthorized use or reproduction is prohibited.

Limitation of Liability:

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.
• In case of defective or damaged products, our liability is limited to replacement or refund.

Privacy Policy:

• Your personal information will be handled as per our Privacy Policy, which can be found here.
• By using our Website, you consent to the collection and use of your information in accordance with our Privacy Policy.

Governing Law and Jurisdiction:

These Terms shall be governed by the laws of [your country/state]. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of [specific jurisdiction].

Amendments:

• We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website signifies your acceptance of the updated Terms.